Have you ever been a Customer?
“Yes”, proudly says many hearts.
Have you ever been a Customer in Germany? “Errrr....what difference does that make?
A customer is a customer, no matter where he is, in which part of the world he is!” True...but it does make a difference when it comes to “Customer Service”.
Really......?! How come?? And where? ...Read on....the following interesting ordeal...:)
It was one of those days in August, when “Summer was reportedly over in Hannover” (It is Hannover with “nn”, per German Standards and not with “n”, the american way). It is in Germany and not the one in US!!!
Our heroine of this novel, Ms Stupid Foreigner (Yea thats the name she gets in my novel).....is counting her days eagerly to fly back to home in India. But this eagerness doesn't stop her from her duties or tasks to be completed before she leaves. One such task was to ship her personal belongings back to India through a Cargo company.
After having been in Germany for 2 years, she was well aware of “providing information in advance” to the German companies, whatever be your request. Of course, definition of “Advance” can vary anywhere between 3 days to 3 months depending on the nature of service one avails. Having had 'advance' training in such notifications, she promptly made arrangements with Cargo company (both in India & Germany) for a pick up service, 4 days in advance.
Another education has taught her about the 'various documentations' that need to be provided and so she promptly provided the photos of the packages, checklist etc. Things went well....and our lady was brimming with joy that things are moving smoothly and waited for the “Tag des Pickup”, that glorious moment when can put a Tickmark on her checklist of milestones. (Now....you better be aware that Ms. Stupid Foreigner is a dignified IT Software Pro and that should tell you how much importance and value it carries if you are able to put a Tick mark or completed mark against a milestone!)
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